Privacy Policy

Wise Engineering Ltd

Last updated: 11 November 2026

1. Who We Are

Wise Engineering Ltd is a UK-based precision engineering company providing CNC machining services and developing engineering software, including Custom Helix for Autodesk Fusion.

Website: https://www.wiseengineering.co.uk

Email: ian@wiseengineering.co.uk

Wise Engineering Ltd is responsible for the personal information it processes through its website, business communications and software products.

2. Information We Collect

We may collect personal information when you contact us, request a quotation, use our website or contact us regarding Custom Helix.

This may include:

Name, company name and contact details.
Information supplied through enquiries and correspondence.
Business transaction and customer records.
Website usage and technical information.
Information required for software licensing and technical support.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and provide quotations.
Supply products and engineering services.
Maintain customer and supplier relationships.
Provide technical support.
Verify Custom Helix software licences.
Maintain website security and performance.
Meet applicable legal and accounting obligations.

Depending on the circumstances, we process information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests or where consent has been provided.

4. Website Cookies and Analytics

Our website uses cookies and similar technologies to support website functionality, improve security and understand website usage.

We use CookieYes to manage cookie preferences and Google analytics services to understand website performance.

Where required, visitors can accept or reject optional cookies through the cookie consent banner.

Cookie information and preferences may be updated as our website and its services change.

5. Website Security

We use security tools and services, including Wordfence and Really Simple Security, to help protect our website against unauthorised access and malicious activity.

These services may process technical information, such as IP addresses, browser information and security events, to protect the website.

6. Custom Helix Software

Custom Helix is an add-in developed for Autodesk Fusion.

The add-in creates and modifies engineering geometry within the user’s Fusion environment.

For Marketplace licensing, Custom Helix uses the Autodesk account identifier and Marketplace application identifier to check whether a user has an active trial or purchased entitlement.

Licence verification requests are made to Autodesk’s entitlement service.

Custom Helix does not require users to submit their CAD designs to Wise Engineering Ltd for normal helix generation.

Information supplied through technical support requests may be used to investigate problems and improve the software.

Autodesk’s own privacy policy applies to information processed through Autodesk accounts